Applications Analyst

Keeping the United Kingdom safe is a complex task. The threats we face are ever evolving. Our Customer Service Centre have an extensive secure network to support National Police IT. With the growing threat to National Security, we need to expand this network - and that means adding to our dedicated team. It's your chance to take on a brand new role and play your part in supporting UK policing. As an Applications Support Analyst, you'll support business-critical systems that are vital to our work in an ITIL-aligned environment. It's an IT role like no other, which comes with excellent training and the chance to build your skills.

Thanks to fast-evolving technology, new applications are being developed for policing all the time. Your task will be to help support this growing area by tackling applications-related issues. Day-to-Day, you'll assist the Senior Applications Analysts and the Database Administrators in maintaining the Applications portfolio to ensure we have an accurate record of supported applications. You'll also be an escalation point for all applications-related incidents, managing them through to resolution. Whenever new or improved applications roll out, your role will be key in making sure that live support is seamless.

Key Tasks

• Working within a service team monitoring components such as web servers, applications servers, log files, disk space and MS-SQL databases.
• A point of escalation for all Application related issues within the Applications and Data Team.
• Working as part of a second line support function following incident management through to incident resolution. Natural problem solving with ability to apply previous experience to new problems working towards route cause analysis.
• Working with third party suppliers, stakeholders and departmental ICT teams to assist in delivering patch/release of applications while coordinating vendor support.
• Maintaining middleware, including troubleshooting, performance tuning, basic querying and resolving bottlenecks.
• Daily support of  based software applications with an emphasis on the ability to problem solve.
• Strong customer focus – understanding the needs of the internal and external customer and keeping them in mind when taking actions or making decisions.

 

Essential Experience

The role holder must have:

• Understanding of ITIL process, incident management, change management and problem management including working to strict SLAs.
• Ability to understand business logic, technical tools and be an analytic thinker.
• An understanding of application backup, restores and the Application Disaster Recovery (DR) process.
• Previous experience of Incident and Service Request Resolution using Service Management Tools.
• An appreciation of Application languages and technologies including SQL, HTML hosting.
• Experience in utilising appropriate ITIL based incident, problem and change management processes and procedures to support and maintain applications.

Desirables

• Broad understanding of Application languages and technologies including SQL, HTML, hosting.
• Previous experience of working in a 2nd Line Application Support role.
• ITIL v3/4 – Foundation.

Competency Values Framework

Cluster – Resolute, compassionate and committed

• We are emotionally aware
• We take ownership

Cluster – Inclusive, enabling and visionary leadership

• We are collaborative
• We deliver, support and inspire

Cluster – Intelligent, creative and informed policing

• We analyse critically
• We are innovative and open minded

Met Values

• Professionalism
• Integrity
• Courage
• Compassion