CTP Tactical Engineers.

Job Summary

As part of the Business Development, Strategy and Demand (BDSD) team, you will ensure that the Specialist Operations business group (SO) gets the technology & support it needs. As part of a team of Tactical Engineers, your team specialises in providing tactical IT solutions to operational colleagues at sites around London.

As part of this fast paced environment you will be hands on daily ensuring that colleagues have the best IT available to them when they need it. In order to achieve this, you will work closely with our operational users to understand their business problems. You will have strong communication skills so that you can work effectively as part of a team as well as independently.  

Key Tasks

The post holder will be required to do the following:

• To attend SO sites across the MPS estate (Predominantly London locations).
• To provide users with assistance with common applications (O365, Win8/Win10, MS Edge etc.).
• To provide users with advice and guidance around corporate & standalone IT systems. (Foundation desktop/laptops, desk telephony, printers etc.)
• Assist with supplier BT site surveys for Foundation improvements/growth (or for new internet lines etc.).
• To set up and configure devices (where appropriate).
• To carry out site surveys (where appropriate)
• To plan and assist with IT in relation to office moves/setting up new offices.
• Where appropriate to arrange disposal of unwanted equipment.
• To provide advice and guidance around usage of meeting room VTC equipment.
• To assist with VTC equipment for meeting rooms (where appropriate).
• To liaise with colleagues in compliance & assurance to ensure that all IT installs follow correct processes (where appropriate).
• Give advice and guidance around correct/secure usage of IT (where appropriate).

Essential for the Role

• Excellent knowledge of common Microsoft apps (O365, Windows, Edge etc.).
• Experience in assisting users with common IT faults.
• Experience in liaising with colleagues, third party suppliers, external consultants and contractors.
• Excellent communication skills.
• Ability to work independently and also as part of a team.
• Must exhibit the ability to prioritise both their own and the team’s workload.
• Must exhibit ability to work under pressure and deal with competing demands.
• Enthusiastic, committed and determined to achieve results.
• Prepared to challenge attitudes and behaviours which are incompatible with CTPHQ Policies and Values.
• Prepared to challenge/report non complaint usage of IT.

Desirable for the Role

• Knowledge of ‘MPS corporate technology systems
• Knowledge of ‘SO’ technology systems
• Knowledge of existing and forthcoming MPS corporate technology systems / initiatives
• Experience at successfully delivering small IT installation projects.
• Knowledge of the security accreditation processes at a national level at all GSC levels.
• Experience writing user guides for IT equipment, software and processes.