Server Engineer

This role will provide Server, Storage and Infrastructure technical support for the CTPHQ National Customer Services Centre (CSC) situated to the east of Birmingham. The individual will support services in the CSC portfolio, including operational and project tasks relating to the maintenance and development of the National CTP IT Services.

 

This role will be part of a team of engineers covering 7am to 7pm weekdays from the CSC technical ops centre and on call, approx. 1 week in 4, for critical support of the national infrastructure. Due to the nature of the systems, the role is office based with occasional options for working from home. The shift structure for this role does allow for working compressed hours over a 4 day week.

Occasional travel to other UK sites will be required.

This role is vital to ensure the national infrastructure is available, secure and supported to best practice standards to enable CTP operations.         

Key Tasks

The post holder will be required to do the following:

• Provide technical support for National infrastructure relating to Business As Usual (BAU) and Projects to ensure objectives are being met in line with CTP priorities.
• Ensure personal workload is effectively managed, prioritised and issues are escalated to line management as necessary.
• Ensure Adherence to required polices, standards, controls and best practice.
• Ensure SLAs for services in the CSC Service portfolio are met.
• Create and maintain technical documentation to ensure all services are maintained and knowledge is shared.
• Proactively maintain and update the infrastructure to ensure security and reliability.
• Proactively monitor environments to help prevent issues arising.
• Ensure security procedures are followed, to comply with the relevant accreditation, procedures and/or guidance.

Essentials Experience

• Experience in a server / storage / infrastructure engineer role in a technically diverse environment.
• Experience of Microsoft technologies including Server, Active Directory, SCCM and Security.
• Experience of Windows Server and Desktop operating systems.
• Experience of VMware vSphere, vSAN or equivalent virtualised environments.
• Experience of Server and Storage hardware and infrastructure.
• Ability to prioritise, execute tasks and achieve results in a busy service operations environment.
• Full UK driving license required.

Desirables

• Experience of Server and infrastructure monitoring and automation tools.
• Experience of converged infrastructure and virtualisation.
• Experience of back end design and documentation.
• Experience of backup technologies.
• Experience of security hardening and best practice.
• Experience of PKI / certificates and encryption technologies.
• Experience of ITIL change management.
• Experience of failover testing, resilience and redundancy methodology.
• Experience of working within a ITIL service environment working to defined metrics and SLAs.
• Experience with network and security devices.
• Operational knowledge and experience of working with service desk call management systems.
• Preferred Microsoft Administrator / MCSA qualified or equivalent.
• Preferred ITIL V4 Foundation certified.