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London Job Descriptions

User Researcher


The AMS Practice manages, enhances, and maintains custom applications or packaged software by infusing smart automation & robotics, the usage of Agile and DevOps methodologies, and a drive towards continuous delivery & deployment. With an integrated, comprehensive application development, application management and testing approach, we focus on adding business and IT value to our clients.

We assign user researchers from our practice to customer projects. User researchers plan, design and carry out research activities with users that help teams get a deep understanding of the people that use government services. This research informs policy, proposition, service, content, and interaction design so that services work well for users and achieves policy intent. We are looking for professionals with demonstratable evidence of working with Agile/Scrum. The role will work as part of a multiple disciplinary teams ensuring the accelerated application development across our clients.

The role may require frequent travel to client sites, several days a week.

Signs of success

To be successful in this role, you’ll need a rich combination of experience, proven skills, and personal attributes. See below to find out if you’re the person we’re looking for.

You'll be expected to travel to customer and Atos sites UK wide, working from client/office/home locations as appropriate. Flexible working arrangements will be available.

Candidates must be eligible to obtain SC clearance

Essential Duties & Responsiblites:

As a user researcher you will:

  • Turn research data into clear findings that inform decisions. You know how to involve colleagues in analysis and synthesis to increase consensus and challenge assumptions
  • Understand the diversity of users of government services. You know how to include all kinds of users in appropriate research activities to help teams deliver accessible services
  • You understand and have experience of a range of user research methods. You can choose appropriate methods for different stages of the product life cycle and situations. You know how to apply methods correctly
  • You understand the social and technological context for government services. You can help colleagues understand how digital technology is changing user behaviour, and the challenges and opportunities for government services
  • You understand organisational strategy and objectives. You can align user research activities with objectives to create strategic insights that inform policy and proposition.
  • Communicating efficiently and work together within a multi-disciplinary team, fostering the open and collaborative culture
  • You understand user-centred design practices and how to embed them into an agile workflow to deliver timely findings
  • Participate in User Research communities engaging local and global colleagues

Person Specification

Skills we can’t do without:

  • Can plan, design and prepare a range of user research activities to support the design, development and continuous improvement of products and services
  • Carry out user research activities from recruiting participants, preparing discussion guides and moderating research sessions
  • Experience and understanding of a range of techniques for analysis of research data and synthesise clear and actionable findings, including working closely with analytics colleagues to create a rich picture of user behaviour
  • Ability to understand what problem your team is trying to solve, and align user research activities to inform decision making and action
  • Experience and understanding of a range of user research methods, when to use and how to apply them
  • Have a good understanding of the diversity of users, and the ability to include in appropriate research activities
  • Communicate user research findings to help the team and wider organisation develop a deep understanding of users and their needs, including presentations, designing and maintaining research outputs and creating formal reports
  • You understand and have experience of a range of user-centred practices
  • You know how to work with colleagues to plan and do continuous user research and turn user research findings into stories in a multidisciplinary team
  • Demonstrable evidence of working in an Agile way
  • Positive attitude and an ability to work within a large, globally dispersed project team in a multi-cultural environment
  • Must be a self-starter, can work independetly, logical thinker and a quick learner, with strong initiative and excellent communication, interpersonal and presentation skills, able to write clearly and concisely
  • User Researcher with 2 years minimun within a software/product team.

Skills we’d like:

  • SC Cleared or ability to obtain SC Clearance
  • At least 3 years’ experience in a user researcher role
  • Experience of working within the Government Digital Service (GDS) guidelines and standards
  • Experience of participating and passing GDS assessments
  • Previously worked with Government agencies such as HMRC, DWP, HMCTS, Home Office etc

To apply:

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