Job Descriptions

Service Engineer

CGI Stand: S1

Position Description:

If you’re looking for a challenge that stretches
your talents and you want to make a real difference
in people’s lives, come and help us support the
digital transformation of the UK. We need a Service Engineer to work
with high profile public and commercial clients,
improving systems that make the everyday easier.
At CGI you’ll be a member not an employee and
you’ll find a friendly, collaborative environment
where your ambition is rewarded. Curious?

A Service Engineer is required to support service elements for the Private Cloud implementation, based on Microsoft Azure Stack Hub (MASH). This work will cover service management and operations in an ITIL environment.

All successful applicants must hold, or be eligible & willing to obtain, UK SC clearance with the view to progressing to higher level clearance if required.

Your future duties and responsibilities:

Support a MASH (Azure Stack Hub)
Working within a disciplined service environment under direction of SDM
Preventative Maintenance
Incident and Problem Resolution

Required qualifications to be successful in this role:

Required competencies
Microsoft System Management Products
Service Delivery
Track record in at least two of the following - Server 2019, MS SCCM (MECM), MS Certificate Services, MS Active Directory
Excellent Team Work
Customer Facing Skills (Incident and Problem Resolution)
Desire for continuous improvement with emerging technologies

Desired competencies
Azure DevOps
Public and Private Cloud Concepts
Remedy


Our working approach is built around our client’s needs. That’s not to say yours aren’t important too and in a post-pandemic world, we want to extend the offer of an open discussion to you as to whether a role can be office or home-based, flexible or hybrid.


We celebrate and reward our colleagues through a variety of methods, and we promote the health and well-being of our members through a range of programs and activities. We are also committed to ensuring a safe work environment through the prevention of harmful workplace incidents including physical harm, harassment and violence.

Unconditionally inclusive – we know diversity brings a great greater variety of ideas, perspectives and experiences to the workplace. We actively encourage diversity at CGI and inclusivity is one of our top priorities, with support networks for Parents, Women, LGBT+, BAME, Neurodiversity and Disability.
 

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